Answer: eLinkMe is a fully multi-functional device. It acts as a standard USB storage stick. It can be used as a personal password manager. It also comes equipped with the patented eLinkMe remote access service, which enables to remotely control your computer. Right now, eLinkMe offers the most functions in a single device, that can help owners protect themselves from digital threats. We will be adding additional functions to the product in the future; the firmware has been designed to make installing new functions and applications easy to do.
Question: How do I select which function I want eLinkMe to use?
Answer: eLinkMe comes equipped with a pair of proximity sensors, a speaker and an omni-directional microphone. The sensors can measure how far your fingers are from the device. Using this control method, you can perform basic actions such as scrolling up or down, and selecting options.To change the current function of your eLinkMe, touch and hold the sensors for 5 seconds. You will then hear a voice message, asking you to scroll and select the function you desire.Each time you scroll, you will hear a further voice message, telling you which function is currently selected. When you have scrolled to the function you require, simply touch both sensors again. This setting is retained, even across a power off, until you change It again. We have plans to add voice control in the future.
Question: Is eLinkMe fully plug-in and play?
Answer: Yes, eLinkMe is plug and play. The exact event that triggers when you plug your eLinkMe in, will depend upon which function it is currently set to use. For example, if it is set as USB storage, it will act like any other USB drive. If it is set to work as the password manager function, you will see the eLinkMe Manager icon.
Question: What is the eLinkMe dock?
Answer: The eLinkMe dock is an optional piece of hardware, that allows the eLinkMe device to be extended. For example, the eLinkMe dock can be used to plug in a USB camera to the eLinkMe, and turn the combined hardware in to a Wi-Fi camera.
Question: Is only the eLinkMe dock developed under the open hardware license?
Answer: Yes, eLinkMe comes with the capability to plug in an additional dock. The dock hardware is the only part of the product that has been developed under and open hardware license. Third party vendors can develop their own custom dock or software applications to perform a wide range of functions. For example, it would be possible to use the remote access service that is built in feature of eLinkMe, to control devices such as lights, entirely remotely.
Question: Can I completely reset my eLinkMe if I need to?
Answer: If an eLinkMe owner forgets their access password, they can reset the device to its factory settings, and start using it as new. In the future, it will be possible to backup eLinkMe settings, and restore them from Server once a factory reset has been performed.
Answer: Remote access enables somebody in another location, to take control of your computer. This could be for many reasons, including remote technical support or system troubleshooting.
Question: How do I initiate a remote access session?
Answer: Once you have configured the Wi-Fi settings, and the calling address of the remote expert by using the eLinkMe Manager application, and switched the device to the remote access function, you are ready to connect. Each time you plug in eLinkMe to your device in remote access mode, eLinkMe will initiate a connection to the remote expert support expert then the remote expert can initiate a remote access session. The local user will need to accept or refuse using the proximity sensor controls.
Question: Does eLinkMe use my standard network connection?
Answer: No, eLinkMe does not use your standard network connection. eLinkMe uses its own Wi-fi connection and communication with user device through a propriety protocol that is based on file reading and writing on the device itself. This means that it works in al scenarios. You can even turn off your Wi-Fi connection, or unplug your network cable to make sure that data cannot be copied across it during a remote access session, or be affected by spyware.
Question: What is the eLinkMe Manager application?
Answer: The eLinkMe Manager Application is a software application, which is available on eLinkMe storage. The software enables you manage all of the settings for your eLinkMe. This includes setting up a Wi-Fi profile, managing the password database including viewing, adding, editing and deleting entries. The eLinkMe manager also enables you to set up which remote calling addresses are allowed, and also to update and install new functions.
Question: Can the person accessing my computer copy my files?
Answer: eLinkMe contains several advanced security features that prevent this from happening. Firstly, as the normal networking stack is disabled by eLinkMe, data cannot be copied across the network. Secondly, if a remote user attempts to install some malicious software whilst connected, eLinkMe will discover it. A disk image of the remote user’s data attached to eLinkMe is scanned by the eLinkMe servers.
Question: Do I need to install a special remote access application first?
Answer: No, there is no need to install any specialized software at the client end of the connection. When you enable the remote access service using your eLinkMe, it will automatically install a small software application to allow it to function. When you have finished, this software will be automatically removed from your computer. For remote users connecting to your eLinkMe, they will need to use our specialized remote agent application.
Question: Can eLinkMe work at BIOS level before booting the OS?
Answer: Yes, because eLinkMe does not use functions of the operating system to establish and maintain a remote connection, remote access is available at BIOS level.eLinkMe remote service is the only software product that can manage this.
Question: Can eLinkMe work with a UEFI BIOS equipped PC, before booting the OS?
Answer: Yes, eLinkMe works in UEFI BIOS mode very well.
Question: Can eLinkMe be used to perform a manufacturer’s reset/reinstall?
Answer: Yes, because eLinkMe is available at BIOS level, it can be used at boot time to install from a manufacturer’s restore DVD, or any other bootable media.
Question: My computer is sitting behind a Wi-Fi router running NAT , will remote access still work?
Answer: Yes, eLinkMe is fully capable of using a Wi-Fi router that is using NAT and your connection will work without any configuration.
Question: My computer has a firewall installed with very strict access rules. Will eLinkMe work through this firewall?
Answer: Yes, eLinkMe does not use the normal network stack of your computer. Instead, eLinkMe uses its own propriety protocol based on file reading and writing on the device. So therefore, firewalls do not effect an eLinkMe remote connection.
Question: Does the eLinkMe remote access service work on Mac or Linux?
Answer: Yes, the remote access function of eLinkMe runs on Windows, Mac, Linux
Question: Can you give me some more information about the proprietary networking protocol used by eLinkMe?
Answer: eLinkMe uses a protocol that is based on reading and writing an encrypted file. This means that it is reliable, robust and very secure.
Question: I have read that eLinkMe disables the networking stack when using remote access. What if the problem I am fixing for a remote user is network related? Can I switch networking back on?
Answer: Yes, you can switch networking back on again. When you do, the computer owner will receive a warning as a voice message, telling them that there is a security risk involved in enabling network, and they will be asked if they accept this change or not?
Answer: The password manager function of eLinkMe stores password to websites, documents, or any type of password secured application, so that you will not need to remember them. The password manager will automatically help you enter passwords that you have taught it.
Question: How do I make eLinkMe save a password?
Answer: eLinkMe will emulate either a USB keyboard (for PC) or a Bluetooth keyboard (for mobile devices). eLinkMe offers three separate ways for storing passwords.
1)By using the eLinkMe Manager application to create, edit and sync with eLinkMe.
2)Automatic generation of passwords locally. When performing this takes, the user is asked to speak out a name for the new password profile using the in-built microphone.
3)Automatic password generation by remote support expert.If a remote user does add a new password profile, the password will be generated randomly by the device, and kept secret from the remote user.
Question: What happens if a remote support expert needs access to the eLinkMe password manager, whilst the remote access function is in use?
Answer: Because eLinkMe is a single unified solution for both remote access and password manager, the remote support expert has access to the eLinkMe password database.However, they can only see password profile names, and ask to activate them, they can never see the actual password.
Question: If a remote support expert requests to use a password from the eLinkMe password manager, will they be able to read the password from remote screen?
Answer: No, eLinkMe will intelligently blank the data of the screen where the password is displayed. When a remote user requests to recall and use it, all the remote user sees is a blank rectangle on their display.
Question: How do I make eLinkMe replay a saved password?
Answer: eLinkMe offers several ways to recall and play stored passwords.
1) Manually, by physically navigating through their password profiles (using voice messages) until they find the one they want and then selecting it.
2) Automatically, by associating password profiles with specific websites/documents/applications.Built in the eLinkMe Manager application is a special tool designed to make this simple. All the eLinkMe user has to do, is drag the eLinkMe password icon, on to the application where it needs to be replayed. The eLinkMe Manager application will automatically match the application with a password profile. For example, dragging the icon on to a website with the Facebook page open, will result in the eLinkMe manager application locating and replaying the Facebook password, once the user confirms the action using the proximity sensors.
3) Remote support experts have access to password profiles. If a remote user requests use of a stored password, the local user must approve it by holding the proximity sensor.
Question: Can I see a list of all the saved password on my eLinkMe?
Answer: Yes, by using the eLinkMe Manager application, the user is able to view and edit their password database. Access to this feature is secured by requesting the input of a PIN code.
Question: Are my stored passwords secure?
Answer: Yes, your passwords are stored locally on the eLinkMe device and are encrypted.
Question: How does eLinkMe security compare to other local password stores such as KeePass?
Answer: eLinkMe is in general more secure than all existing local password storage solutions. This is because eLinkMe uses a safer way to actually enter a password that has been recalled, it requires the user to hold the proximity sensor to confirm they want to enter the password. This means that automated brute force attacks are much more difficult to perform.
Question: How does eLinkMe security compare to remote password stores such as LastPass?
Answer: Because eLinkMe works entirely locally, there is never a risk of your remote password store being hacked or compromised in any way. eLinkMe offers significantly increased levels of security over remote password managers.
Question: Can I backup my eLinkMe?
Answer: In the future, it will be possible to back up your entire eLinkMe to our servers.
Question: I run a remote support company, can I partner with eLinkMe?
Answer: There are two scenarios here, your company will most probably fit into one of these two categories.
1) Your company is not using any specialised infrastructure right now. In this case you can simply sign up for an account, download the remote agent software and give an eLinkMe to your remote users.
2) You already have some infrastructure in place, and would like to find a way to incorporate eLinkMe into it. In this case, please contact us so we can discuss your needs.
Question: I work freelance as a remote support expert; can I use eLinkMe?
Answer: You just need to provide your clients with an eLinkMe that has already been setup with a remote access calling profile to your account. If your client already has an eLinkMe, you can ask them to set up a calling profile, then you are able to use the remote access service with your clients. All you need to do is register an account with eLinkMe Server and download the remote agent application. You can then connect to eLinkMe users remotely.
Question: Do I need special client software to access a remote eLinkMe?
Answer: We have developed an agent focused software application that enables remote support experts to connect their PC to eLinkMe users. This agent application is available to download from our server.
Question: Do you give free eLinkMe to remote support experts?
Answer: Whilst we do not give our eLinkMe free of charge to support providers, we do offer a discounted price, enabling them to package eLinkMe in to their service offering.
Question: I am interested in using eLinkMe in a corporate desktop support environment with many PC’s. It would not be cost effective to buy a unit for all of them, can an eLinkMe be shared by several people to be passed around as needed?
Answer: eLinkMe is intelligently shareable. This means that it will recognise a list of authorized computers that it can be plugged into. Plugging it into an unauthorized computer informs the remote support expert that the current PC is not one of the pre-authorized ones, so that they can potentially refuse service.
Question: I have more questions about using eLinkMe in my business, who do I contact?